At Prestige Rugs, we accept returns within 30 days of delivery.
The customer is responsible for all return shipping costs, which vary depending on location and country.
It is the customer’s responsibility to ensure that the product is returned in perfect condition, without any damage,
to our warehouseShipping & ConditionThe cost of return shipping must be
covered by the customer.Ensure the product is securely packaged to avoid any damage during transit. Exclusions from
Manufacturing Defect Claims:Sprouting pulls or single tuft loss.Shedding (which can be minimized by regular vacuuming).
Color and texture changes due to natural fibers and dyes, or exposure to elements.Rolling marks
(which can disappear with regular vacuuming).Matting and crushing from improper maintenance.Odors from newly unpacked rugs,
which dissipate after airing.Terms & Conditions for ExchangeThe exchange request must be made within 30 days of receiving the product.


The original product must be returned in its original condition, including packaging, labels, and tags.

Discounts or offers from the original purchase may not apply to the exchange.

Notify us of any manufacturing defects within 48 hours of receiving the product,
with photos sent to info@houseofpersiancarpets.comExchanges for custom orders are only available for manufacturing
defects.Exchange ProcessRequest an exchange within 30 days by emailing us at { info@houseofpersiancarpets.com }.

Our customer support team will contact you within 1-2 business days to assist with selecting a
new product.Ship the original product to our warehouse or request our assistance.

After a quality check, any balance due will be processed, and the new product will be shipped to you.

Shipping Costs for ExchangesFor exchanges, the customer bears the shipping costs to our warehouse.

Prestige Rugs covers the shipping costs for the new product. For further assistance,
please contact our customer support team { info@houseofpersiancarpets.com } .