Prestige Rug as Reputed sellers of Persian rugs goes to great lengths to ensure that every piece they sell is reliably sourced, completely hand-woven, and meets all quality standards. We take pride in offering authentic, high-quality, handcrafted area rugs. We are careful not to tarnish our reputation and will try our best to help you choose a rug that is a right fit for your space while also being a good investment.

Yes, you can request additional photos or information about the rugs from us. If you can't see the details clearly in the photos presented, you can ask for more. It is also helpful to forward photos of the space where you intend to use the rug so that We can ensure the rug will work for you.

You can provide photos of the space to us and ask for their input. We can help you choose a rug that will be a right fit for your space.

Return Policy for Our Online Shop:

At Prestige rug, we prioritize customer satisfaction and aim to provide you with the best possible shopping experience. To ensure this, we have established a return policy that allows you to return your purchase within a specified period.

1. Return Period: We offer a 30-day return window, starting from the day you receive your rug. This period allows you to evaluate the product and decide if it meets your expectations.
2. Return Conditions: To be eligible for a return, the rug must be in its original condition, unused, and accompanied by all the original packaging and documentation. If the returned item does not meet these criteria, we reserve the right to refuse the return or charge a restocking fee.
3. Initiating a Return: If you wish to return your rug, please contact our customer support team within the 30-day return period. They will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.
4. Shipping Costs: The cost of returning the item to us is your responsibility. Please ensure you package the rug securely to avoid any damage during transit.
5. Refunds: Once we receive your returned rug and confirm that it meets our return conditions, we will process your refund. Refunds will be issued using the same payment method you used during your initial purchase. Please be aware that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment processor.

We encourage you to read and understand our return policy before making a purchase. If you have any questions or need further assistance, feel free to reach out to our customer support team. We value your patronage and strive to make your shopping experience as smooth and enjoyable as possible.

For Prestige Rug Online Store: To provide more detailed information on international rug shipping, it is essential to consider the following factors:

1. Packaging: At Prestige Rug Online Store, we ensure your rugs are carefully rolled and secured in protective materials like bubble wrap, foam, or specialized packaging to prevent damage during transit.
2. Courier Services: We collaborate with reputable and experienced courier companies to handle international shipments, guaranteeing reliable and efficient delivery.
3. Destination-specific requirements: We are well-versed in the customs and import rules of various countries and provide proper documentation, ensuring a seamless customs clearance process.
4. Insurance: To offer you peace of mind, we recommend opting for insurance coverage for your rug during shipment. This protection covers unforeseen damages or losses that may occur.
5. Shipping time: Please be aware that international rug shipping may take longer than domestic deliveries due to customs clearance processes and transportation distances. We provide estimated delivery times to help you plan accordingly.
6. Communication: We prioritize keeping you informed throughout the shipping process. Stay in touch with our customer support team to receive updates on your rug's shipment status and address any concerns that may arise.

By adhering to these factors and working closely with our trusted partners, Prestige Rug Online Store ensures a smooth and hassle-free international rug shipping experience for our valued customers.

At Prestige Rug Online Store, we prioritize delivering your Persian rug to your doorstep seamlessly. To ensure a hassle-free experience, please consider the following when purchasing internationally:

1. Additional Fees and Taxes: It is crucial to be aware of any extra fees or taxes that might apply to your international order. These charges may differ based on the destination country's customs rules and regulations.
2. Consult with Local Authorities: For a better understanding of potential additional costs, we recommend contacting our customer support team or consulting with local customs authorities in your area.
3. Transparent Pricing: At Prestige Rug Online Store, we strive to provide clear and transparent pricing, including any applicable taxes and fees. This allows you to make an informed decision before completing your purchase.
4. Customs Clearance Assistance: Our dedicated team is well-versed in customs procedures and will assist you in providing the necessary documentation to expedite the customs clearance process.
5. Doorstep Delivery: We are committed to delivering your Persian rug directly to your doorstep. Our trusted courier partners ensure safe and efficient delivery, keeping you informed throughout the process.

By being mindful of potential additional fees and taxes, and working closely with Prestige Rug Online Store, you can enjoy a seamless and enjoyable shopping experience for your Persian rug, knowing it will be delivered right to your doorstep.

At Prestige Rug Online Store, we understand that our customers may have Persian rugs they wish to sell. To facilitate this process, we offer a convenient and hassle-free selling option:

1. Contact Our Team: Reach out to our dedicated customer support team, who will be more than happy to assist you with selling your Persian rug.
2. Inquire About Selling Options: Our team will provide you with detailed information on the available selling options, such as consignment or direct purchase.
3. Guidelines and Requirements: We have specific guidelines and requirements to ensure the quality and authenticity of the rugs we accept for sale. Our team will guide you through these steps, ensuring a smooth and efficient process.
4. Rug Evaluation: Once you provide the necessary information and images of your rug, our experts will evaluate it to determine its value and suitability for our online store.
5. Consignment or Direct Purchase: Depending on the evaluation results and your preference, we will proceed with either a consignment agreement or a direct purchase. In the case of consignment, we will handle the marketing and sale of your rug, and you will receive a percentage of the final sale price. For direct purchases, we will provide you with a competitive offer, and upon your acceptance, we will proceed with the transaction.

By following these steps and collaborating with Prestige Rug Online Store, you can efficiently sell your Persian rug while benefiting from our expertise and extensive customer base.

Absolutely! After placing your order at Prestige Rug Online Store, you will be equipped with the means to monitor its progress. Once your Persian rug is shipped from our warehouse, you will receive a shipping confirmation email containing a unique tracking number.

To keep tabs on your package, kindly visit the website of the courier company we have partnered with. Input the provided tracking number into the designated field on their site, and you will gain access to real-time updates on your order's journey, from dispatch to its arrival at your doorstep.

Our commitment to customer satisfaction extends to ensuring you have a transparent and seamless shipping experience. Should you have any inquiries or concerns about tracking your order, please do not hesitate to contact our dedicated customer support team for prompt assistance.

We offer a variety of payment options, including major credit cards, digital wallets, and secure online payment gateways, and bank transfers ensuring convenience and safety for our global customers.

Yes, we are dedicated to serving customers worldwide. Please check our website for a comprehensive list of countries we ship to, as well as any specific shipping restrictions or exclusions.

Yes, we welcome custom orders for rug designs and sizes. Please reach out to our customer support team with your specific requirements, and they will guide you through the process of creating a unique rug tailored to your preferences.

You can reach our friendly customer support team through various channels, including email, phone, or our online contact form. We are committed to providing prompt and efficient assistance to ensure your shopping experience with us is enjoyable and hassle-free.