Prestige Rug as Reputed sellers of Persian rugs goes to great lengths to ensure that every piece they sell is reliably sourced, completely hand-woven, and meets all quality standards. We take pride in offering authentic, high-quality, handcrafted area rugs. We are careful not to tarnish our reputation and will try our best to help you choose a rug that is a right fit for your space while also being a good investment.

Yes, you can request additional photos or information about the rugs from us. If you can't see the details clearly in the photos presented, you can ask for more. It is also helpful to forward photos of the space where you intend to use the rug so that We can ensure the rug will work for you.

You can provide photos of the space to us and ask for their input. We can help you choose a rug that will be a right fit for your space.

Return Policy for Our Online Shop:

At Prestige rug, we prioritize customer satisfaction and aim to provide you with the best possible shopping experience. To ensure this, we have established a return policy that allows you to return your purchase within a specified period.

1. Return Period: We offer a 30-day return window, starting from the day you receive your rug. This period allows you to evaluate the product and decide if it meets your expectations.
2. Return Conditions: To be eligible for a return, the rug must be in its original condition, unused, and accompanied by all the original packaging and documentation. If the returned item does not meet these criteria, we reserve the right to refuse the return or charge a restocking fee.
3. Initiating a Return: If you wish to return your rug, please contact our customer support team within the 30-day return period. They will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number.
4. Shipping Costs: The cost of returning the item to us is your responsibility. Please ensure you package the rug securely to avoid any damage during transit.
5. Refunds: Once we receive your returned rug and confirm that it meets our return conditions, we will process your refund. Refunds will be issued using the same payment method you used during your initial purchase. Please be aware that it may take 5-7 business days for the refund to appear in your account, depending on your bank or payment processor.

We encourage you to read and understand our return policy before making a purchase. If you have any questions or need further assistance, feel free to reach out to our customer support team. We value your patronage and strive to make your shopping experience as smooth and enjoyable as possible.

For Prestige Rug Online Store: To provide more detailed information on international rug shipping, it is essential to consider the following factors:

1. Packaging: At Prestige Rug Online Store, we ensure your rugs are carefully rolled and secured in protective materials like bubble wrap, foam, or specialized packaging to prevent damage during transit.
2. Courier Services: We collaborate with reputable and experienced courier companies to handle international shipments, guaranteeing reliable and efficient delivery.
3. Destination-specific requirements: We are well-versed in the customs and import rules of various countries and provide proper documentation, ensuring a seamless customs clearance process.
4. Insurance: To offer you peace of mind, we recommend opting for insurance coverage for your rug during shipment. This protection covers unforeseen damages or losses that may occur.
5. Shipping time: Please be aware that international rug shipping may take longer than domestic deliveries due to customs clearance processes and transportation distances. We provide estimated delivery times to help you plan accordingly.
6. Communication: We prioritize keeping you informed throughout the shipping process. Stay in touch with our customer support team to receive updates on your rug's shipment status and address any concerns that may arise.

By adhering to these factors and working closely with our trusted partners, Prestige Rug Online Store ensures a smooth and hassle-free international rug shipping experience for our valued customers.